Effective Date: September 10, 2026
Ortega Tires & Wheels (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, contact our team, request an appointment, or use our services.
This policy applies to www.ortegatiresandwheels.com and related interactions with our business.
Information We Collect
Information You Provide
Depending on how you interact with us, we may collect:
- Your name, phone number, and email address.
- Vehicle information, such as the year, make, model, and tire or wheel size.
- Information about the services, products, or estimates you request.
- Appointment preferences and details about your service visits.
- Billing and transaction information associated with purchases.
- Messages, photos, or other information you choose to share.
Please do not submit Social Security numbers, full payment card details, or other sensitive financial information through general contact forms or ordinary email.
Information Collected Automatically
When you visit our website, our hosting provider and website tools may collect technical information such as your IP address, browser type, device information, pages viewed, referring website, and visit dates and times.
[Confirm the information collected by the website’s hosting, forms, analytics, and other installed tools.]
How We Use Your Information
We use personal information as needed to:
- Respond to questions and provide estimates.
- Schedule appointments and communicate about requested services.
- Provide tire, wheel, and automotive services.
- Process transactions and maintain business records.
- Address customer service concerns.
- Operate, maintain, and improve our website.
- Help detect fraud, misuse, and security issues.
- Meet legal obligations and resolve disputes.
If we send promotional communications, we will obtain consent where required and provide a way to opt out.
Cookies and Website Tools
Our website may use cookies and similar technologies to support website functions, remember preferences, and understand how visitors use the site.
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality.
Third-party features, such as embedded maps, videos, social media content, or financing links, may collect information when you interact with them. Their privacy policies govern their own collection and use of information.
[Identify the cookies, analytics services, advertising tools, and embedded features actually used. Describe available consent controls and how the site responds to applicable browser privacy signals.]
When We Share Information
We may share relevant personal information in the following circumstances:
- Service providers: With companies that support website hosting, communications, appointment management, payment processing, and other business operations.
- Requested services: With a third party when necessary to carry out a request you authorize.
- Legal and security purposes: When required by law or reasonably necessary to protect rights, address fraud, or respond to lawful requests.
- Business transfers: In connection with a merger, sale, or transfer of business assets, subject to applicable privacy requirements.
[Confirm whether any personal information is sold or shared for targeted advertising. Add an accurate statement and any required opt-out method before publishing.]
Payments and Financing
When you make a payment, the payment provider may collect information needed to process the transaction.
If you apply for financing through a third-party provider, that provider’s privacy policy governs information you submit directly to it. Review its privacy policy before providing financial or identification information.
[Confirm the payment and financing providers, whether applications occur on an external website, and what application or transaction information Ortega Tires & Wheels receives or retains.]
Email, Phone, and Text Communications
When you contact us or request service, we may use the contact information you provide to respond and communicate about your inquiry, appointment, or transaction.
You may request that we stop sending promotional emails by using an available unsubscribe link or contacting us.
If we offer text messaging, applicable consent requirements and messaging terms will be provided when you enroll. You may withdraw consent to promotional messages without affecting your ability to purchase services.
[If text messaging is used, confirm the opt-out process, messaging provider, and mobile information sharing practices, and add the applicable disclosures.]
Information Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, maintaining required records, resolving disputes, and meeting legal obligations.
Retention periods vary depending on the information and the reason it was collected. Information will be deleted or de-identified when it is no longer needed, subject to applicable recordkeeping requirements.
Information Security
We use reasonable safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
However, no website, electronic transmission, or storage system can be guaranteed completely secure. Please avoid sending sensitive information through unsecured communication methods.
Your Privacy Choices and Rights
You may contact us to request access to, correction of, or deletion of personal information you have provided.
Depending on your location and the laws applicable to our business, you may also have rights to obtain a portable copy of your information or opt out of certain uses, including the sale of personal information, targeted advertising, or certain profiling.
To submit a request, email ortegatiresandwheels@gmail.com or call 832-949-1509.
We may need to verify your identity before completing your request. We will respond within the timeframe required by applicable law. Certain information may need to be retained for legal, security, or transaction recordkeeping purposes.
Where applicable law provides a right to appeal a denied request, you may email us with “Privacy Request Appeal” in the subject line. We will review your appeal and explain the outcome and any further complaint options required by law.
We will not discriminate against you for exercising privacy rights protected by applicable law.
Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.
Links to Other Websites
Our website may link to other websites, including financing providers, social media platforms, and review services. We are not responsible for the privacy practices of independently operated websites. Review their privacy policies before submitting information.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our website, business practices, or legal requirements. The updated version will be posted on this page with a revised effective date. We will provide additional notice when required by law.
Contact Us
For questions about this Privacy Policy or to submit a privacy request, please contact:
Ortega Tires & Wheels
3000 FM 2920, Suite 3
Spring, TX 77388
Phone: 832-949-1509
Email: ortegatiresandwheels@gmail.com
Website: www.ortegatiresandwheels.com